GENERAL TERMS AND CONDITIONS FOR THE HOTEL ACCOMMODATION AGREEMENT

1. SCOPE
1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other related services and supplies provided by the hotel to the customer (Hotel Accommodation Contract). The term "Hotel Accommodation Contract" includes and replaces the following: accommodation, guest accommodation, hotel, and hotel room contracts.

1.2 The subletting or further renting of the provided rooms as well as their use for purposes other than accommodation require the prior written consent of the hotel. § 540 para. 1 sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.

1.3 Customer’s general terms and conditions shall only apply if expressly agreed in writing beforehand.

1.4 To comply with officially required pandemic measures, the hotel may unilaterally modify contractual services to protect all guests and staff. These include requirements such as wearing protective clothing, changes to food and beverage services, childcare, riding services, and access to facilities like pools or saunas. These changes do not affect the agreed price. All changes must be directly related to official COVID-19 measures and may be updated throughout the pandemic.

2. CONTRACT CONCLUSION, PARTIES, LIMITATION
2.1 The contract is concluded when the hotel accepts the customer’s booking request. The hotel may confirm the booking in writing.

2.2 If a third party books for the customer, they are jointly liable for all contractual obligations if the hotel receives a corresponding declaration.

2.3 Claims against the hotel generally expire after one year, except in cases of intent or gross negligence. Compensation claims expire after five years regardless of knowledge.

2.4 We recommend purchasing travel cancellation insurance.

3. SERVICES, PRICES, PAYMENT, OFFSETTING
3.1 The hotel shall provide the booked rooms and services.
3.2 The customer shall pay the agreed or applicable prices, including third-party services commissioned through the hotel.
3.3 Prices include taxes and local charges at the time of contract. City taxes are not included. Prices may adjust with tax changes. Price increases over four months after contract conclusion may be up to 5%.
3.4 Prices may change if the customer modifies bookings (e.g. number of guests, services, stay duration).
3.5 A payment link will be sent with the booking confirmation. Full payment is required 14 days before arrival. Late payment allows the hotel to cancel the reservation.
3.6 Extra services during the stay must be paid at departure. Legal default interest will apply in case of late payment.
3.7 Offsetting is only permitted with undisputed or legally binding claims. Pandemic-related service changes do not entitle to price reductions.
3.8 The customer agrees to receive invoices electronically.

4. CANCELLATION / NO SHOW BY CUSTOMER
4.1 Cancellations up to 14 days before arrival (by 24:00) are free of charge (except early booking rates).
4.2 Later cancellations require written consent by the hotel. Otherwise, full payment is due.
4.3 If a cancellation deadline was agreed, it applies.
4.4 If the room is not re-rented, 70% of the all-inclusive rate must be paid. Customers can prove lower losses.
4.5 Cancellation is only possible if a right to cancel was agreed or exists by law.
4.6 Free cancellation is possible only if agreed in writing.

5. HOTEL'S RIGHT TO CANCEL
5.1 The hotel may cancel if other requests exist and the customer does not confirm the booking when asked.
5.2 The hotel may cancel if payment is not received 14 days prior to arrival.
5.3 The hotel may cancel for just cause, such as:

force majeure,

misleading or false information,

disturbance of operations or reputation,

unlawful purpose of stay,

violation of § 1.2.
5.4 Cancellation by the hotel does not justify compensation claims.
5.5 For online bookings, the hotel may cancel within 24 hours.
5.6 The hotel may cancel if a guest shows signs of a contagious disease or violates COVID-19 safety measures.

6. PAYMENT – ADVANCE PAYMENT
6.1 100% of the price is due at least 14 days before arrival.
6.2 Failure to pay releases the hotel from the contract.

7. ROOM AVAILABILITY, HANDOVER, RETURN
7.1 There is no entitlement to specific rooms unless confirmed in writing.
7.2 Rooms are available from 4:00 p.m. on the arrival day.
7.3 Rooms must be vacated by 10:00 a.m. on departure day. Late checkout may incur charges of 50% until 4:00 p.m., 100% thereafter. Customers may prove lesser damage.

8. HOTEL LIABILITY
8.1 The hotel is liable for damages resulting from injury to life, body, or health due to its fault. It is also liable for other damages caused intentionally or through gross negligence.
8.2 The hotel is liable for valuables only under legal provisions. Use of the room safe is recommended. Items of high value require special agreement.
8.3 Use of hotel parking does not constitute a safekeeping contract. The hotel is only liable under § 8.1.
8.4 Wake-up calls and messages are handled with care. Post and deliveries may be accepted and forwarded by prior arrangement. Liability is limited as per § 8.1.

9. FINAL PROVISIONS
9.1 Changes or additions must be made in writing. Unilateral changes by the customer are invalid.
9.2 Place of performance and payment is the hotel’s registered office.
9.3 Place of jurisdiction is the hotel’s location.
9.4 German law applies. The UN Sales Convention and conflict of laws are excluded.
9.5 If any provision is invalid, the remainder remains in effect.

10. VIDEO SURVEILLANCE
10.1 Public areas of the hotel are monitored for safety purposes.

As required by law, we inform You that the EU offers an online platform for dispute resolution: http://ec.europa.eu/consumers/odr/
However, the hotel does not participate in dispute resolution procedures before consumer arbitration boards.